Contents
How do I request a reversal from
ICICI Bank online
Services which will be available at
Online Assist
Savings Account charges reversal
Type of customers who can avail
these services
Steps through Online Assist for
processing the request for charges reversal
Times when
people used to write bank charges reversal letter have now become obsolete. As
India's top most bank ICICI Bank Ltd has made charges reversal process online for resident
customer. There is no need to visit bank branch or interaction with customer care
executive. This can be done in a hassle freeway online.
How
do I request a reversal of charges from ICICI Bank online
Online
Assist is ICICI Bank’s endeavor to provide First Contact Resolution through
this tool which will assist in quick, flexible and secure solutions. The Onile Assist
is hosted on the Non Logged-in [NLI] section in Internet Banking and iMobilepay
and will offer real time resolutions based on pre-defined decision matrices.
ICICI Bank customers can reach online assist page by clicking on Online Assist OR
icicbank.com>>Help& Contact>> Online Assist
iMobilepay>>More Services>> Online Assist
Services
which will be available at Online Assist
Savings
Account charges reversal
Ø NMAB chargesØ SMS alert charges
Ø ECS return charges
Ø Decline charge at ATM/POS Charges
Ø Cash transaction Charges
Ø Cheque return Charges
Ø ATM Interchange charges
Credit
Card Charges Reversal
Ø Late Payment FeeØ Interest Charges
Ø Overlimit Fee
Ø Auto debit return fee
Ø Return cheque payment Fee
Type
of customers who can avail these services –
Ø Currently this is applicable only
for Resident customer for above types listed above and excludes NRI,
Proprietorship and Trust accounts
Ø Resident customer with international
number cannot avail this service.
Steps through Online Assist for processing the request for charges reversal
Visit the non-logged in section by clicking on Online Assist
1. Authentication through Primary Savings Account/Credit Card Number, Registered Mobile Number,
2. Selection of dispute based on query type
3. Display of information specific to the query & related to the selected account only
4. Seek concurrence for proceeding for systemic checks
5. Back-end checks based on pre-defined decision matrix and rules
6. Display the decision/output/information real-time
7. Customer confirmation for the resolution
8. Closure of dispute with appropriate call to action
Frequently Asked Questions
Where will
customer get login OTP on?
OTP will be
sent to your registered mobile number and e-mail ID linked to the Primary
Account simultaneously and will be valid for 10 minutes.
Can
customer ask for single or multiple reversals?
Yes,
customers can ask for single or multiple reversals from the list displayed on
the reversal page and the decision will be basis the Bank’s discretion.
The
reversal option is for how many months old data
Customer will be able to see the charges
levied for last 3 months only.
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